Engagement & Billing Policy
Last updated
This policy explains how Marula Nexus scopes, bills and delivers client engagements — project work, retainers and outsourced placements alike.
Pricing
Rates depend on scope, seniority and engagement length. Figures discussed before a signed proposal are estimates, not final pricing, and exclude VAT unless stated.
Proposals and acceptance
A quote or proposal is not a binding commitment until both parties sign a statement of work (SOW) or service agreement.
Payment
Payment terms — milestone billing or monthly retainer — are set out in each SOW. Standard terms are 30% upfront for fixed-scope projects and monthly in advance for retainers and outsourced placements, unless otherwise agreed.
Delivery
Delivery dates and milestones are estimates confirmed in the SOW. Delays caused by late client feedback, access or approvals may shift the timeline.
Changes and cancellation
Either party may cancel with the notice period stated in the SOW. Work completed up to cancellation is billed; deposits for undelivered work are refunded less costs already incurred.
Warranty
Delivered software carries a defect-correction warranty — typically 30 days from sign-off — covering bugs against the agreed specification. It does not cover new feature requests or third-party service outages.